Many “no-shows” are lost guests: unclear arrival time, no code, fear of ringing, messages buried in Airbnb.
Clarify arrival before day-of: pre-check-in, WhatsApp confirmation, dated access instructions, and a fallback channel.
Kyvvio does not replace your cancellation policy. It reduces access friction — the most underestimated driver of day-of disputes.
Ops tip: watch waiting_opt_in bookings at D-2. No link click = manual OTA nudge, not a ghost second WhatsApp.